§ 1 Who we are
Sentia Post Limited is a company registered in England and Wales (company number 17140616) with its registered office at 124 City Road, London EC1V 2NX. We trade as "Sentia".
You can contact us at support@sentiacards.com for any question about your subscription, including cancellation, complaints and data protection requests.
§ 2 What we do
Sentia is a greeting card subscription service. When you subscribe you tell us the occasions you want to mark — for example birthdays, anniversaries — and we select, personalise and dispatch a curated greeting card to you, with a stamp included, ahead of each occasion. You write and post the card yourself to the intended recipient.
Cards are always sent to the address you provide as your delivery address — they are never sent directly to the recipient of the card.
§ 3 Eligibility
You must be at least 18 years old and resident in the United Kingdom to subscribe. By subscribing you confirm that you meet these requirements.
§ 4 Your subscription
4.1 Card bundle
When you subscribe you choose a bundle of cards per year. You add the occasions and recipients you want to mark to your account.
4.2 Year one fulfilment start date
Sentia begins dispatching cards for events falling on or after 1 August 2026. If you add events to your account that fall before that date in your first subscription year, those events will instead be marked in your second subscription year.
4.3 Adding cards during your subscription year
You can add additional cards to your subscription at any time. Each additional card is charged at the price published on the Site (which depends on the options you choose, including whether the card includes a stamp) to your saved payment method at the point you add it. Additional cards added during the year are not refundable once dispatched. From your next renewal onwards, the additional cards form part of your renewal bundle.
4.4 Card selection and content
Card selection is curated by Sentia. You can tell us about the recipient and the occasion, and we use that information together with our card range to choose a card we think will suit. You have the option to swap this card for a different one from our current range. We'll tell you by email when the swap window opens and when it closes. We do not guarantee a specific card design or supplier for any given occasion. Our card range changes over time.
§ 5 Pricing & payment
5.1 Annual subscription paid upfront
The standard subscription is paid annually upfront. The price per card is shown on the Site at the time you subscribe and depends on the options you choose, including whether you opt to receive a stamp with each card. We charge your full year's subscription at the point you subscribe.
5.2 Renewal
Your subscription renews automatically each year. We charge the renewal to your saved payment method 30 days before your subscription anniversary, so that your account remains active without interruption. The price for your renewal year will be the price published on the Site at the time of renewal.
If our prices change before your renewal we will tell you by email at least 30 days before the renewal charge so that you can cancel if you do not wish to continue at the new price.
5.3 Payment method
Payments are processed by Stripe. Sentia does not store your card details — they are held securely by Stripe in accordance with their terms. You can update your payment method at any time in your account.
5.4 Failed payments
If a renewal or additional card payment fails, we will try again a small number of times and contact you by email. If we cannot collect payment within a reasonable period we may suspend or cancel your subscription.
§ 6 Cancellation & refunds
6.1 14-day right to cancel a new subscription
You have a legal right to cancel a new subscription within 14 days of subscribing, without giving a reason. To exercise this right, contact us at support@sentiacards.com within 14 days of your subscription start date. We will refund what you have paid, less the value at our standard rate of any cards we have already dispatched to you in that period.
By subscribing and asking us to begin the service immediately you acknowledge that you may lose your full right to cancel once the service has been fully performed; for an annual subscription with multiple cards, partial performance results in the deduction described above.
6.2 14-day window after renewal
As a matter of policy (in addition to your legal rights), you can also cancel within 14 days of any renewal charge and receive a refund of the renewal payment, less the value at our standard rate of any cards we have already dispatched in that renewal year.
6.3 Cancelling at other times
You can cancel your subscription at any time by emailing support@sentiacards.com or through your account. If you cancel outside the windows in 6.1 and 6.2, your subscription remains active until the end of the year you have paid for, and you will continue to receive cards for any remaining events in that year. We do not refund unused portions of a paid year outside the windows in 6.1 and 6.2.
6.4 Cancellation by Sentia
We may cancel your subscription if you breach these terms, if we are unable to collect payment, or if we discontinue the service. If we cancel because we are discontinuing the service we will refund any portion of your paid year that we have not delivered.
§ 7 Delivery
Cards are dispatched in time to reach you ahead of each occasion you have entered. We send by Royal Mail to the delivery address on your account. It is your responsibility to keep your delivery address and occasion details up to date.
7.1 Late dispatch by us
If we fail to dispatch a card on time, we will send a replacement card at our cost at the earliest opportunity. We do not offer a cash refund for an individual card that has been dispatched late.
7.2 Cards not received
We send you an email confirmation on the expected delivery date of each card. If you do not receive a card you are expecting, contact us within a reasonable time and we will send a replacement at our cost.
7.3 Postage and stamps
Cards are dispatched with a postage stamp included where this option is selected, for you to use when you send the card on.
§ 8 Your account & information
You are responsible for the accuracy of the information on your account, including delivery address, occasion dates and recipient details. You are responsible for keeping your account login secure.
Our handling of your personal data is described in our Privacy Policy which can be found at sentiacards.com.
§ 9 Our liability
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable.
We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any of your statutory rights as a consumer that cannot be excluded or limited.
Subject to the above, our total liability to you in connection with your subscription is limited to the amount you have paid us in the 12 months before the event giving rise to the claim.
§ 10 Changes to these terms
We may change these terms from time to time. If we make a material change that affects your rights, we will tell you by email at least 30 days before the change takes effect. If you do not agree to the change you can cancel your subscription before it takes effect and we will refund any portion of your paid year that has not yet been delivered.
§ 11 Complaints
If you have a complaint, please contact us at support@sentiacards.com and we will work with you to resolve it. We aim to acknowledge complaints within 2 working days and respond substantively within 14 days.
§ 12 Governing law & jurisdiction
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from these terms, subject to your statutory right as a consumer to bring proceedings in the courts of the part of the United Kingdom in which you live.
§ 13 Other terms
If any part of these terms is found by a court to be unenforceable, the rest of the terms will continue to apply.
These terms are between you and Sentia. No other person has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999.
We may transfer our rights and obligations under these terms to another organisation. You may not transfer your rights or obligations under these terms without our written consent.