§ 1 Who we are
Sentia Post Limited is a company registered in England and Wales (company number 17140616) with its registered office at 124 City Road, London EC1V 2NX. We trade as "Sentia".
You can contact us at support@sentiacards.com for any question about your plan, including cancellation, complaints and data protection requests.
§ 2 What we do
Sentia is a greeting card service. When you sign up you tell us the occasions you want to mark, such as birthdays, anniversaries and we send a greetings card to you, with a stamp included (optional), ahead of each occasion. You write and post the card yourself to the intended recipient.
Cards are always sent to the address you provide as your delivery address, they are never sent directly to the recipient of the card.
§ 3 Eligibility
You must be at least 18 years old and resident in the United Kingdom to sign up. By signing up you confirm that you meet these requirements.
§ 4 Your plan
4.1 How the plan works
When you sign up you add the occasions and recipients you want to mark to your account and save a payment method. There is no upfront charge at sign-up. You are charged separately for each card when it is dispatched, at the price published on the Site at the time of that dispatch.
Occasions you add recur automatically each year. Each year's card is charged and dispatched independently. You can add, edit or remove occasions at any time from your account, subject to the cutoff described in section 4.3.
4.2 Year one fulfilment start date
Sentia begins dispatching cards for events falling on or after 14 August 2026. If you add events to your account that fall before that date, those events will instead be marked from 2027 onwards at no charge until then.
4.3 Notification and cancellation window
We will send you an email approximately 30 days before each card is due to be dispatched. This email will confirm the occasion, show you the card we have selected, and tell you the amount that will be charged. You have a window of approximately 7 days from that notification to skip that card for the current year. After that window closes we will proceed to charge and dispatch. Skipping a card for one year does not remove the occasion from your account, it will recur the following year as normal.
To permanently remove an occasion from your account, log in and remove it from your dashboard before the notification window closes for any upcoming dispatch.
4.4 Card selection and content
Card selection is curated by Sentia. You can tell us about the recipient and the occasion, and we use that information together with our card range to choose a card we think will suit. You have the option to swap this card for a different one from our current range within the notification window described in 4.3. We do not guarantee a specific card design or supplier for any given occasion. Our card range changes over time.
§ 5 Pricing & payment
5.1 Per-card pricing
Each card is charged individually when it is dispatched. The price per card is shown on the Site and depends on the options you choose, including whether you opt to receive a stamp with each card. No payment is taken at sign-up.
5.2 Price changes
We may change the per-card price from time to time. If we increase the price, we will tell all active subscribers by email at least 30 days before the new price takes effect. You can cancel your plan before the new price takes effect if you do not wish to continue at the new price.
5.3 Payment method
At sign-up you save a payment method via Stripe. Sentia does not store your card details, they are held securely by Stripe in accordance with their terms. We charge your saved payment method automatically when each card is dispatched. We always notify you before payment is taken as outlined in 4.3. You can update your payment method at any time in your account.
5.4 Failed payments
If a payment fails when we attempt to charge for a card dispatch, we will notify you by email and retry a small number of times. If we cannot collect payment before the dispatch date, that card will not be sent for that year. The occasion will remain on your account and will recur as normal the following year. Repeated failed payments may result in your account being suspended.
§ 6 Cancellation & refunds
6.1 14-day right to cancel
You have a legal right to cancel within 14 days of signing up, without giving a reason. To exercise this right, contact us at support@sentiacards.com within 14 days of your sign-up date.
By signing up and asking us to begin the service immediately, you acknowledge that if a card has already been dispatched within that 14-day period, the charge for that card is non-refundable as the service in respect of that card has been fully performed. No other charges will have been taken at the point of sign-up, so in most cases there is nothing further to refund.
6.2 Cancelling at any time
You can cancel your plan at any time through your dashboard or by emailing support@sentiacards.com. Cancellation takes effect immediately, no further cards will be charged or dispatched after you cancel. Any cards for which payment has already been taken at the point of cancellation will still be dispatched.
6.3 Refunds for individual cards
Once a card has been dispatched, no refund is available for that card. If you wish to skip a card for a given year, you must do so within the notification window described in section 4.3, before payment is taken.
6.4 Cancellation by Sentia
We may cancel your plan if you breach these terms, if we are unable to collect payment after repeated attempts, or if we discontinue the service. If we cancel because we are discontinuing the service, we will refund any charges taken for cards that have not yet been dispatched.
§ 7 Delivery
Cards are dispatched in time to reach you ahead of each occasion you have entered. We send by Royal Mail to the delivery address on your account. It is your responsibility to keep your delivery address and occasion details up to date.
7.1 Late dispatch by us
If we fail to dispatch a card on time, we will send a replacement card at our cost at the earliest opportunity. We do not offer a cash refund for an individual card that has been dispatched late.
7.2 Cards not received
We send you an email confirmation on the expected delivery date of each card. If you do not receive a card you are expecting, contact us within a reasonable time and we will send a replacement at our cost.
7.3 Postage and stamps
Cards are dispatched with a postage stamp included where this option is selected, for you to use when you send the card on.
§ 8 Your account & information
You are responsible for the accuracy of the information on your account, including delivery address, occasion dates and recipient details. You are responsible for keeping your account login secure.
Our handling of your personal data is described in our Privacy Policy which can be found at sentiacards.com.
§ 9 Our liability
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable.
We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any of your statutory rights as a consumer that cannot be excluded or limited.
Subject to the above, our total liability to you in connection with your plan is limited to the amount you have paid us in the 12 months before the event giving rise to the claim.
§ 10 Changes to these terms
We may change these terms from time to time. If we make a material change that affects your rights, we will tell you by email at least 30 days before the change takes effect. If you do not agree to the change you can cancel your plan before it takes effect. Any charges already taken for cards not yet dispatched at that point will be refunded.
§ 11 Complaints
If you have a complaint, please contact us at support@sentiacards.com and we will work with you to resolve it. We aim to acknowledge complaints within 2 working days and respond substantively within 14 days.
§ 12 Governing law & jurisdiction
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from these terms, subject to your statutory right as a consumer to bring proceedings in the courts of the part of the United Kingdom in which you live.
§ 13 Other terms
If any part of these terms is found by a court to be unenforceable, the rest of the terms will continue to apply.
These terms are between you and Sentia. No other person has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999.
We may transfer our rights and obligations under these terms to another organisation. You may not transfer your rights or obligations under these terms without our written consent.